Renliss Shipping Policy

We currently ship to the United Kingdom, the United States, Australia and Canada. Wherever possible, orders are fulfilled through our regional warehouses to your country - meaning most orders ship domestically, with no custom delays or import fees.

Processing Time

All orders are processed within 1-2 business days of being placed. Orders placed on the weekends or public holidays may be processed on the next available business day. You'll receive confirmation email immediately after placing your order, followed by a second email with your tracking number once your order has been shipped

Delivery Estimates

Shipping Method	Estimated Delivery	Cost
Standard Shipping (orders over £50 / $65 / A $100 / C $90)	3-7 business days	Free
Standard Shipping (order under threshold)	3 - 7 business days	£4.99 / $5.99 / A $8.99 / C $7.99

Please note these are estimated delivery windows provided by our carrier partners and are not guaranteed. Delays caused by carrier disruptions, extreme weather, or other circumstances outside our control are rare but possible. If your order hasn't arrived within the estimated window, please contact us at tailmaison4@gmail.com

Order Tracking

Every order includes tracking. Your tracking number and direct link to follow your parcel will be sent by email once your order has shipped. If you have not received a tracking update within 3 business days of placing your order, please check your spam folder first. If its not there, contact us and we'll investigate immediately

Shipping Restrictions

• United Kingdom: We ship to all UK addresses, including Northern Ireland
• United States: We ship to all 50 states, including Alaska and Hawaii
• Australia: We ship to all states and territories
• Canada: We ship to all provinces and territories

We do not currently ship to PO Boxes, APO/FPO military addresses, or any address outside the UK, US, Canada, and Australia. We hope to expand operations to more countries in the near future.

Lost or Undelivered Parcels

If your tracking shows no update for more than 5 business days, or if your parcel is marked as delivered but hasn't arrived, please contact us at tailmaison4@gmail.com straight away. We'll immediately open an investigation with the carrier. Where appropriate, we'll reship your order at no additional charge

Damaged in Transit

If your order arrives damaged, please email us within 48 hours of delivery with your order number and a photo of the damage. We'll arrange a replacement immediately. You do not need to return the damaged item