Shipping policy

Renliss Shipping Policy

At Renliss, we want your order to arrive as smoothly as possible. We offer FREE standard international shipping on all orders to supported destinations worldwide.

Shipping availability may vary by product and destination. Where available, orders are fulfilled through warehouses located in or near your destination country. In other cases, your order may be shipped internationally from one of our fulfilment partners.

Free International Shipping

Standard shipping is FREE on all eligible orders, with no minimum spend.

There are no additional standard shipping charges added at checkout for supported destinations.

Processing Time

Orders are typically processed within 1–2 business days after being placed.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Once your order has been dispatched, you'll receive an email containing your tracking number and tracking link.

Delivery Estimates

Delivery times vary depending on your destination, product availability, fulfilment location and shipping carrier.

Most orders are expected to arrive within approximately:

3–10 business days after processing

Some international destinations may take longer due to customs processing, local postal services, carrier delays or other circumstances outside our control.

Delivery estimates are not guaranteed.

If your order has not arrived within the estimated timeframe shown for your order, please contact us at support@renliss.com and we'll be happy to investigate.

Order Tracking

Every shipped order includes tracking where supported by the carrier.

You'll receive your tracking information by email once your order has been dispatched.

If you haven't received a shipping confirmation within 3 business days of placing your order, please check your spam or junk folder first. If you still can't find it, contact us at support@renliss.com.

International Shipping

Renliss ships internationally to a growing number of destinations.

Shipping availability depends on the product and destination. If your country is available at checkout, we currently offer delivery to your location.

Certain destinations, territories or address types may not be supported by our fulfilment partners.

We currently do not ship to PO Boxes or APO/FPO military addresses unless otherwise stated at checkout.

Customs, Duties and Import Charges

International orders may be subject to customs duties, import taxes or other local charges depending on the destination country.

Where applicable, these charges may be the responsibility of the recipient unless they are included at checkout.

Customs processing can occasionally delay international deliveries.

Lost or Delayed Parcels

If your tracking information has not updated for 5 business days, or your order is marked as delivered but you cannot locate it, please contact support@renliss.com.

We'll investigate the shipment with the carrier and work with you to find an appropriate solution.

Where appropriate, we may arrange a replacement at no additional charge.