The Renliss Promise

If it doesn't work for your home, we'll replace it free - no hassle, no small print

This is the Renliss Promise. It's not a standard return window dressed up in a nicer language. It's a real commitment - one we can make because we believe in every product we curate, and it's because we know what its like to spend money trying to make a rented, temporary, or hard-won space feel like home, only to be let down by something that doesn't hold up.

How it works

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or replacement. To be eligible, your item must be in the same condition you received it - unused, with all its original packaging.

To start a return, email us at tailmaison4@gmail.com with your order number and a brief description of the issue. Please don't send anything back before reaching out - items sent to us without a return first being requested won't be accepted.

If your return is accepted, we'll send you a prepaid return label along with instructions on where to send the package. Once we receive and inspect it, we'll either send you a brand new replacement at no charge, or issue a full refund - Whichever you'd prefer.

Damaged or Defective Items

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or isn't what you ordered, email us at tailmaison4@gmail.com within 48hrs of delivery with a photo and your order number, and we'll make it right straight away. You won't need to return the damaged item first - it's not worth your time or postage costs.

Return Shipping

• For defective or damaged items: Renliss covers all return shipping costs
• For preference returns (it just didn't work for your space): we'll still cover the label - that's part of the Promise

Exchanges

The fastest way to get the right item is to return what you have, and once that return is accepted, place a new order for the item you actually want. This keeps things moving quickly rather than waiting on a swap process. More details on the email when contacted

Exceptions - What Cannot Be Returned

• Custom sized or made to order items, unless arrive damaged or defective
• Items returned more than 30 days after the delivery date
• Items significantly damaged after receipt through misuse rather than a product fault
• Sale items and gift cards

Please get in touch if you have any questions about a specific item - Our team are happy to answer any queries

Refunds

We'll notify you once we've received and inspected your return, and confirm whether the refund or replacement has been approved. If approved, refunds are issued automatically to your original payment method within 10 business day - though it can take longer for your bank provider to fully process and post it. If more than 15 dats have passed since we have approved your return and you still haven't seen it, contact us at tailmaison4@gmail.com.

Questions

If you're ever unsure about anything, reach out before returning. We'd rather talk you through it than have you deal with unnecessary hassle. Email us at tailmaison4@gmail.com we always respond within 24-48 hours, Monday through Friday